Vionic Karsen Leather Women's Heel Boots

Return of New or Unworn Items

We offer a 30-day return policy. Refunds will be given, provided items are returned in their original condition as NEW, UNWORN (i.e. as received) with their original unmarked/undamaged box and swing tags. The returned item must be in re-sellable condition.

Please make sure the item is not worn/damaged as we only accept unworn items in their original condition.

Ex-Display products have different return policies. Please check the product page for the correct details.

Please do not apply tape directly to the item’s box. Wrap the item securely in original packaging or alternative suitable packaging.

Unauthorized Returns of Worn, Incorrect, or Ineligible Items

To qualify for a return, goods must be returned in their original, pristine, and brand-new condition as sold. Items that show signs of wear, use, or handling beyond what is necessary to assess fit may be subject to a diminished value fee.

If a return is received that is not the item originally purchased, an incorrect item, or a product not sold by us, we will be unable to process a refund, and the item will be returned to the customer.

Furthermore, if the returned item is excessively worn, damaged, or no longer in a resellable condition, it will not be eligible for a refund, and we will return the item to the customer.

Return Process & Costs

You can request a return by logging into our website with the same email ID used while placing the order. Alternatively, you can reach out to us at sales@legendfootwear.co.uk.

You can also visit the following page to request a return and receive return instructions: Return & Refunds

Orders in UK

Returns in the UK are Free. You can reach out to us for a return label via the form above.

Orders in DE

You can reach out to us for a return label. If you choose to use our return label, you will be charged €6.25 for orders placed in the EU. The cost of the return label will be deducted from your refund amount.

Note: This option is only available after your order has been shipped.

Customers Outside the UK

You must write "RETURN TO SENDER" to avoid the order being held in customs. If the item is held in customs, we will deduct the amount from your refund when processing your return, as we may be billed automatically by customs. We are not liable for paying these extra costs.

If the item is classed as RETURN TO SENDER, there will be no charges held and will not be put on hold, making the return experience easy and fast.

Returns of Worn Items with Possible Manufacturing Defects

If you want to return a defective item, please email us with the details and, where possible, photos of the defects.

All of the above does not restrict your statutory rights.

Exchange Policy

We accept exchange requests only for orders placed in the UK.

You can request an exchange by completing the form here. Rest assured, if you request an exchange, we’ll provide a prepaid return label at no cost to you.

Once we receive the item, our team will inspect it to ensure it’s in brand-new, unworn condition. If the item passes inspection, we’ll send out the exchange pair. However, if the returned item is found to be worn or not in its original condition, the exchange request will not be fulfilled, and a refund with a deduction will be issued to reflect this.

Please note that exchange requests are subject to stock availability. If the requested item is unavailable or priced higher than the original purchase, we may be unable to fulfill the exchange.

We offer free return shipping for exchanges on items over £70, provided the exchange item’s price is equal to or less than the original item’s purchase price. If an exchange cannot be completed due to the item being out of stock or priced higher, we will proceed with a refund, deducting the prepaid label cost from the refunded amount.